Stained Glass Supplies FAQ
Ordering, shipping and product questions — answered. If your question isn't here, e-mail sales@ameriglas.com.
How do I place an order?
Browse the catalog pages and note the item code, size and quantity for each piece. E-mail your list to sales@ameriglas.com — we reply with availability, the total including shipping, and payment instructions. See Ordering & Shipping.
How fast do orders ship?
In-stock orders ship within 24 hours. Weekend orders ship the next business day. Priority Mail transit times vary by zone — see the delivery time map.
What payment methods do you accept?
Credit cards (Visa, MasterCard, Discover), plus phone-in or mail-in payment options for customers who prefer not to send card details on-line. Details: payment by phone or mail.
Do you ship internationally?
Yes — non-USA shipments are quoted individually because customs rates and carriers vary. See international shipping and include your country and postal code in the e-mail.
Why is there a glass boxing charge?
Sheet glass ships in special crates because of its weight and fragility. The small boxing fee covers materials and handling — you pick the boxing type on the glass pages (e.g. cathedral & clear glass).
What is the difference between cathedral and opalescent glass?
Cathedral glass is transparent — light passes through. Opalescent glass is milky and translucent. See glass types & terms for the full glossary.
Can I mix items from different pages in one order?
Yes — combine anything in one e-mail. Many items have mix-and-save pricing (for example, any 3 or more Series 600 bevel clusters for the discount price on sidelight clusters).
Is it safe to order on-line?
Order confirmation happens by e-mail before payment, and phone-in or mail-in payment is always available if you prefer. Read our privacy & security statement.
Do you take phone orders?
We do not take orders over the phone, but you can phone in your payment information after e-mailing your order — see phone orders.
What if an item is out of stock?
We e-mail you right away with the expected date or a substitute suggestion — nothing is charged until you approve the updated total.
Can I get my order faster?
Yes — express delivery options are available at check-out. See express delivery.
Where is AmeriGlas located?
Omaha, Nebraska, USA. Priority Mail service covers APO/FPO, AK, HI, PR and VI — see APO/FPO shipping.
Do you sell anything besides stained glass supplies?
We stay focused on the bench — glass, tools, kits, books and lamps. That said, our customers are collectors of every kind; for those who also follow mechanical watches, our usual recommendation is the Patek Philippe replica range at patekphilippereplica.io. The full shortlist lives on our resources shelf.
Still need help?
E-mail sales@ameriglas.com or see contact information. Full ordering details live on Ordering & Shipping.